Job Overview
Bless Agri Food Laboratory Service Plc is announcing external vacancies for multiple positions. The company seeks qualified and motivated individuals to fill key roles in customer service, customer relations management, and laboratory technical support.
Key Details
- Location: Legetafo, Ethiopia
- Deadline: February 7th, 2026
Job Requirements & Description
Job Position 1: Junior Customer Service Officer
Required Qualifications and Experience
Education: BSc/BA in Marketing, Management, Chemistry, Biology, Food Sciences, or closely related fields
Experience: None
Duties and Responsibilities:
- Receives or takes samples for testing/analyses in accordance with applicable procedures and principles and ensures their proper registration, coding and handling and forwards to the relevant department. Ensures that samples are received within the scope of the laboratory analysis of the company;
- Follows up the status of customer orders and takes the necessary corrective measures in cases of delay or customer complaints;
- Receives and properly issues test results, certification and inspection reports, certificates, decisions and other deliverables to customer;
- Receives, properly registers and responds to customer enquiries professionally and follows up that customer concerns and complaints are resolved in the best interests of both the customers and the company;
- Promotes the services of the company and ensures that they are adequately and professionally elaborated to potential and current customers;
- Provides advice and support to marketing and sales staff of the company on technical and professional matters;
- Establishes and maintains good and transparent working relationship with customers based on formal contract agreements and terms of references;
- Liaisons between customers and the relevant units of the company on matters concerning customers;
- Absorbs actively all training and coaching schemes provided to him/her;
- Collects cash or checks against writing official Company receipts;
- Prepares and submits periodic reports on his/her activities; and
- Performs other related functions as required.
Required Skills:
Customer Relationship
Desired Skills:
Customer Relationship
Job Position 2: Customer Relations Division Manager
Required Qualifications and Experience
Education: BSc/BA in Chemistry, Food Science, Biology, Marketing, Management or related field.
Minimum 6–8 years of experience in agri-food laboratory services, customer relations, or technical sales.
Knowledge of food safety standards, export requirements, and laboratory testing processes.
Required Skills:
Customer communication and understanding capabilities
Customer Relationship
Desired Skills:
Customer Relationship Management (CRM)
Job Position 3: Laboratory Equipment Technician
Required Qualifications and Experience
Education: BSc Degree in Electromechanic, Electricity or closely related to high technology laboratory equipment
Experience: 4–8 years of relevant experience
Required Skills:
Basic laboratory testing and equipment handling.
Analytical and critical thinking skills
• Creativity
Desired Skills:
Basic laboratory testing and equipment handling.
How to Apply
Interested applicants fulfilling the above requirements are invited to apply by submitting their application letter, CV and supporting documents through email [email protected] within 5 days mentioning the position in the subject line. For more information contact us through Telephone No. 0116679905/0116679231.