Customer Service Manager - Dashen Bank

Job Overview

Dashen Bank S.C External Vacancy Announcement

Job Position – Customer Service Manager – Fiche Sub Branch

Required Qualifications and Experience

Education: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience: Minimum of six (6) years relevant experience

Functional/Technical Competencies

Business development: Ability to identify and pursue new business opportunities, build and maintain relationships with stakeholders, and drive sales growth and revenue through PESTEL and other environmental analysis tools.
Credit/financing analysis: Ability to evaluate credit applications, assess borrower creditworthiness, and structure financing solutions that balance risk and return, while adhering to credit policies and procedures.
Relationship management: Ability to build and maintain strong relationship with customers to ensure their satisfaction and loyalty.
Customer data analysis and interpretation: Ability to collect, analyze and interpret data related to customer behavior, preference, trend… and consult customers on their business for cross-selling and upselling.
Branch operations management: Ability to manage the day-to-day activities of a branch, ensuring efficient and effective operations, customer satisfaction, and financial performance. i.e. collection, payment, account opening, cash management
Banking business acumen: Understanding and applying knowledge of business operations, financials, and strategy to make informed decisions.

Requirement Skill

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