Job Overview
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.
Our vision is to provide one chicken per person per year through smallholder farmers. Our purpose is making farmers of Ethiopia healthier and wealthier.
Key Details
- Location: Addis Ababa
- Deadline: March 19, 2026
- Job Type: Six months maternity cover
Job Requirements & Description
Position: Customer Experience Associate (six months maternity Cover)
Qualifications:
- Bachelor’s degree in Sales, Marketing, Management, or related fields
- No prior experience required
- Excellent communication skills in Afan Oromo, Tigrigna, or other local languages, in addition to Amharic, are preferable.
- Proficiency in Microsoft Office and computer systems.
The Customer Experience Associate will deliver exceptional customer service, represent the voice of the customer, and ensure a positive experience across the customer journey. This role requires strong communication skills and effective use of tools and resources.
Key Responsibilities
- Conduct customer surveys accurately using designated tools and methodologies.
- Welcome and engage customers with a friendly, professional demeaner, actively listening to gather precise data.
- Translate survey questions and responses as needed
- Accurately enter, update, and securely manage survey data both online and offline, ensuring data integrity.
- Participate actively in team meetings, providing clear and timely updates on daily activities and progress.
- Record and forward customer complaints to appropriate teams.
- Maintain strict confidentiality and data security protocols to protect customer information.
- Provide constructive feedback on survey tools, processes, and customer engagement techniques to enhance effectiveness.
- Perform additional tasks and responsibilities as assigned to support the overall team and company objectives.
- Adhere to company policies and standards
How to Apply
Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to
Please title your application with the subject line: – “Customer Experience Associate”
Women are highly encouraged to apply