Job Overview
Black Frog Trading PLC is seeking a qualified and experienced professional to fill the position of Customer Service Department Manager. The role involves leading the end-to-end buyer lifecycle—from contract signing to unit handover—with a strong emphasis on financial follow-through and achieving collection targets.
Key Details
- Location: Addis Ababa
- Deadline: April 14th, 2026
Job Requirements & Description
Required Qualification and Experience
Education: Statistics, Finance, Management, or a related field is preferred.
Experience in customer service.
Key Attributes:
- Fast Learner
- Results-Oriented
- Adaptability
- At least 3 years of work experience
The Role
You will lead the end-to-end buyer lifecycle—from contract signing to unit handover—with a heavy focus on rigorous financial follow-through and collection targets.
Core Responsibilities
- Collections & Strategy: Devise and execute strategies to hit collection goals and manage payment follow-ups.
- Lifecycle Management: Oversee buyer communications, contractual engagements, and physical unit handovers.
- Stakeholder Liaison: Serve as the primary link between buyers and the developer’s Finance/Legal departments.
- Leadership: Manage and mentor a team of Contract Administrators and Customer Service Officers.
- Collaboration: Work cross-functionally with Sales, Marketing, Finance, and IT.
Required Skill
Customer Relationship Management (CRM)
How to Apply
Apply immediately at: https://noahrealestateplc.com/apply