Job Overview
Walta Technology PLC is seeking qualified candidates for multiple positions to support its operations in Addis Ababa and branch offices. The company is looking for a dynamic Customer Service Manager, motivated Sales Professionals, and a reliable Receptionist and Data Encoder to contribute to service excellence, business growth, and efficient office operations.
Key Details
- Location: Addis Ababa, Ethiopia
- Employment Type: Full Time
- Deadline: April 13, 2026
Job Requirements & Description
Position 1: Customer Service Manager
Job Summary:
Walta Technology PLC is seeking a dynamic and experienced Customer Service Manager to lead the customer service team across Addis Ababa and branch offices. The role focuses on strategy development, team leadership, and ensuring high-quality customer service delivery.
Key Responsibilities:
- Develop and implement customer service strategies
- Lead, train, and supervise the customer service team
- Handle escalated customer issues and complaints
- Build and maintain strong client relationships
- Monitor and analyze service performance metrics
- Implement customer feedback systems
- Collaborate with internal departments
- Ensure compliance with company policies
- Stay updated on industry trends
- Prepare performance reports
Education:
- Bachelor’s Degree in Business Administration, Marketing, or related field
- Master’s Degree is an advantage
Experience:
- Minimum 6 years in customer service
- At least 3 years in a managerial role
Skills and Competencies:
- Excellent communication (Amharic & English)
- Leadership and team management
- Customer-focused mindset
- Problem-solving and decision-making
- Time management and organization
- Negotiation and conflict resolution
- Analytical skills
- IT proficiency (MS Office)
- Industry knowledge (technology sector preferred)
Reports to: CEO Manager
Position 2: Salesperson
Job Summary:
We are looking for motivated Sales Professionals to join our growing technology company and contribute to business development and sales growth.
Key Responsibilities:
- Identify and develop new business opportunities
- Promote and sell company products/services
- Build strong customer relationships
- Achieve sales targets
- Prepare presentations and proposals
Education:
- Bachelor’s Degree in Business, Marketing, IT, or related field (preferred)
Experience:
- 1–3 years of relevant experience
- Minimum 2 years in technology sales preferred
Skills Required:
- Strong communication and negotiation skills
- Understanding of technology products
- Attention to detail and problem-solving
- Ability to work independently and in a team
What We Offer:
- Competitive salary
- Career growth opportunities
- Supportive work environment
Reports to: Customer Service Manager
Position 3: Receptionist and Data Encoder
Job Summary:
Responsible for front desk management, handling visitors, administrative support, and accurate data entry.
Key Responsibilities:
- Welcome and assist visitors
- Answer and direct calls
- Manage correspondence
- Support HR and office operations
- Maintain reception area cleanliness
- Enter and verify data accurately
- Maintain records and files
- Ensure data confidentiality
- Prepare basic reports
Education:
- BA Degree or Diploma
Experience:
- Minimum 2 years
Skills Required:
- Communication and interpersonal skills
- Basic computer knowledge
- Organizational and analytical skills
- Attention to detail and adaptability
- Honest and punctual
What We Offer:
- Competitive salary
- Professional development opportunities
- Collaborative work environment
Reports to: Customer Service Manager
How to Apply
Send your CV, portfolio, and credentials to: shalom23shalom@gmail.com