Junior Customer Service Officer & Branch Manager – Grand MFI

Job Overview

Grand Microfinance Institution Share Company (Grand MFI) was established in accordance with Proclamation No. 626/2009 of Nation Bank of Ethiopia by 366 visionary individual shareholders and one Share Company.

Grand MFI was established with the purpose of providing financial and non-financial services to active poor and the ‘missing middle income’ urban and rural residents.

Key Details

  • Deadline: February 17, 2026
  • Locations: Sebeta, Modjo, Kera (Addis Ababa) branches
  • Number of Positions: Three (3) Junior Customer Service Officer positions; 1 Branch Manager position

Job Requirements & Description

Position 1: Junior Customer Service Officer

Required Qualification: BA Degree in Accounting, Management, Economics and any business field

Work Experience and skills: Graduation Date From 2022 to 2025 only, Exit Exam is Mandatory. No Experience is required

Language skill: Afan Oromo language skill is mandatory for Applicants of Sebeta and Modjo Branch

Graduation Date: From 2022 to 2025 only, Exit Exam is Mandatory.

No. of Required: Three (3) for Sebeta, Modjo and Kera (Addis Ababa) Branches.

Position 2: Branch Manager

Required Qualification: BA/BSc in any business field, and pass in different MFI trainings like credit and default management, risk management, savings mobilizations and so on

Work Experience and skills: 4 years Total Work Experience; which of 2 Years in similar position or 4 years as Senior Customer Service Officer/ Experience preferable in Micro Finance Institution.

Language skill: Afan Oromo language skill is mandatory

Work Place: Modjo branch

Deadline: February 17, 2026

How to Apply

Interested and qualified applicants who can fulfill the requirements are invited to submit their non-returnable application letter, CV, copies of education and work experience documents through link;

https://forms.gle/X3DkrPy6ow7YDs1N6

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