Job Overview
Dar Al-Handasah Consultants (Shair and Partners) Ethiopia Branch is seeking a qualified professional for the position of Marketing and Customer Service Management Specialist.
Key Details
- Location: Addis Ababa
- Deadline: April 11th, 2026
Job Requirements & Description
Required Qualification and Experience
Education: Master’s degree in marketing, Economics, or related fields
Minimum 10 years in strategic marketing and customer relationship management
Specific Experience: Minimum of 5 years in toll service branding, CRM systems (e.g. Salesforce), and grievance redressal mechanisms.
Preferred Qualifications:
Digital marketing certification (e.g. Google Analytics) is preferred.
Key Responsibilities:
- Create branding strategies to enhance public perception of toll services.
- Implement CRM systems (e.g., Salesforce) to track customer feedback and resolve grievances.
- Design loyalty programs and digital marketing campaigns to boost toll adoption.
- Conduct market research to identify user needs and service gaps.
- Train customer service teams in conflict resolution and communication skills.
Required Skill
Digital marketing certification
How to Apply
Interested and qualified candidates should submit their CV, cover letter, and copies of relevant documents to: recruitment.ethiopia@dar.com with the subject line “Marketing and Customers Service Management Specialist Application” no later than 11 April 2026. Only shortlisted candidates will be contacted.